| |
Customer Service Page
Shipping and Taxes
Returns and Exchanges
For more information, please send Email to:
customerservice@thediamondcompany.com
Shipping and Taxes
All shipping is through Federal Express second day air.
We have a flat charge of $40 for all shipping and
handling in the US.
Express Mail or overnight service is available for an
additional fee, please contact customer service for details.
Sales tax will be charged to California residents and that is
7.75%
Return Policy
TheDiamondCompany.com offers you a ten day money-back
guarantee period to ensure your complete satisfaction with
your diamond.
In the event you wish to return your order for any reason
(including exchange), contact us within seven days and follow
the procedure below:
Note: The items and all paperwork must be returned within 10
days from the date you originally received the package for
full credit.
1. Contact customer service at TheDiamondCompany.com
(via phone, email, or fax) for a confirmation code.
2. Ship only via the US Postal Service by Registered mail with
a return receipt.
3. Insure the shipment for the value of the full purchase
price.
If you return ship your purchase and it is postmarked on or
before 10 days from the date you received and signed for the TheDiamondCompany.com
package, you will receive a refund check for the full amount
minus the shipping charge.
Restocking Charge
TheDiamondCompany.com assesses a 3% restocking charge
for returned items after the ten day period. This amount is
applied towards the shipping costs as well as the fees
incurred to have the items independently appraised. This is a
necessary and legal step to ensure that the diamond or
diamonds you have returned are the same diamond or diamonds we
shipped to you. After this verification has been completed, we
will issue your refund. *There is no restocking charge for
exchanges.
Notice:
Every diamond from our shop is carefully documented before it
is shipped. Therefore please note that a refund will be issued
only after an independent licensed Graduate Gemologist
inspects the diamond and determines that it is identical
to what we shipped to you.
Exchange Policy
Upon receiving and signing for your diamond, you have ten (7)
days to examine your TheDiamondCompany.com order. If
what you received is not what you are looking for and you
would like a larger or a smaller diamond simply return the
diamond back to us carefully following all the instructions as
outlined in the return policy. In the case of exchanges the
shipping and handling fee still applies.
Also, at any time after receiving your diamond you feel that
you would like to trade up to a larger one please contact us
via phone at 888-579-8964 regarding this. We will be happy to
credit you the full price you paid for your diamond minus
shipping and handling, towards a larger diamond.
With TheDiamondCompany.com your Complete Satisfaction
is always our first priority.
Our office: Tel: (888) 579-8964 Fax: 415-331-2366
Email: Customerservice@thediamondcompany.com
|